DICE STORE

STANDARD DICE SETS

Blood Dice

Dragon Dice

Glitter Dice

Marble Dice

Metal Dice

Transparent Dice

Dice With Bags

D6 

PREMIUM COLLECTIONS

Cthulhu Dice

Luxury Dice

Glass Dice

ACCESSORIES

Dice Trays

Refund & Returns Policy – DiceStore.co.uk

Last updated: 24th February 2026

All returns have a return window of 14 Days.

1) Change-of-mind returns

If you’ve changed your mind, you may return eligible items in line with your statutory rights.

To be eligible:

  • Items must be unused and in original condition.

  • Please return items in the original packaging where possible.

  • For hygiene and fairness, we can’t accept change-of-mind returns for items that have been used or are not in a resaleable condition.

Timeframe:
Contact us as soon as possible after receiving your order to request a return.

Return postage:
For change-of-mind returns, you are responsible for the cost of return postage.

2) Faulty, damaged, or incorrect items

If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible with:

  • your order number, and

  • a brief description of the issue (photos help).

We’ll work with you to resolve it quickly and offer an appropriate remedy (for example: replacement or refund, depending on the situation).

Return postage:
If the item is confirmed faulty/damaged or we sent the wrong item, we’ll cover reasonable return postage costs (or provide an alternative solution).

3) How to request a return

  1. Contact us first using our Contact page with your order number and the items you want to return.

  2. We’ll reply with return instructions (including the return address).

  3. Package the items securely and send them back.

Important: Please don’t send returns without contacting us first — it helps avoid delays and ensures the return is processed correctly.

4) Refunds

Once your return is received and inspected:

  • Approved refunds are issued to the original payment method.

  • We refund the returned item(s) value.

  • We do not refund any additional costs you chose at checkout (for example, premium options, if applicable).

5) Exchanges

If you want a different item, the quickest option is usually to return the original item (if eligible) and place a new order.

6) Gifts

If an item was marked as a gift (where applicable), please contact us and we’ll help with the best option.

7) Contact

For return requests, please contact us via our website Contact page and include your order number.